Effective Date: 8 September 2026
Website: SiteSensy.com
This Refund & Cancellation Policy explains the rules applicable to subscriptions and paid services purchased through SiteSensy.com.
By purchasing a SiteSensy paid plan, you acknowledge and agree to this policy.
You may cancel your SiteSensy subscription at any time through the available account or subscription-management options.
Cancellation will generally prevent the next renewal of your subscription.
Unless otherwise stated, cancellation does not automatically result in a refund for the current billing period.
Your paid features may remain available until the end of the period for which you have already paid, unless your account is suspended or terminated for violation of our Terms of Use.
Because SiteSensy provides access to software and digital services immediately after purchase, payments for subscriptions are generally non-refundable once the paid service has been activated or made available.
However, SiteSensy may consider refund requests in exceptional circumstances, including:
Any refund approved by SiteSensy will be processed using the original payment method where reasonably possible.
If SiteSensy offers a free trial, users may use the applicable features during the trial period subject to the trial terms.
Unless specifically stated at the time of signup, free trials do not have monetary value and are not refundable.
If a free trial converts into a paid subscription, the applicable paid-plan terms and refund policy will apply.
Where automatic renewal is enabled, your subscription may renew automatically at the end of each billing period.
You are responsible for cancelling the subscription before the renewal date if you do not wish to continue using the paid service.
We may send renewal-related communications where required or appropriate.
If a subscription payment fails, SiteSensy may:
Any applicable outstanding amount may remain payable.
To request a refund, please contact SiteSensy using the support/contact details provided on SiteSensy.com.
Your request should include:
We may request additional information to verify the transaction.
If a refund is approved, processing time may depend on the payment provider, bank, card network, or other financial institution.
SiteSensy is not responsible for delays caused by third-party payment providers or financial institutions after a refund has been initiated.
Special promotional plans, discounts, coupons, or limited-time offers may have additional terms.
Unless specifically stated otherwise, promotional purchases remain subject to this Refund & Cancellation Policy.
If an account is suspended or terminated because of fraud, abuse, unlawful activity, violation of our Terms of Use, or misuse of the SiteSensy platform, the user may not be entitled to a refund for the remaining subscription period, subject to applicable law.
If SiteSensy changes its plans, pricing, or features, existing subscriptions may continue under their existing terms until renewal, unless otherwise communicated.
We may provide advance notice of material changes where appropriate.
Nothing in this Refund & Cancellation Policy is intended to restrict or exclude any rights or remedies that cannot legally be restricted or excluded under applicable law.
For cancellation or refund-related questions, please contact us via email on info@sitesensy.com
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